Job Description/Posting 

BuildWorks Canada is a leading Construction Information service in Western Canada. As a not-for-profit partnership of Local Construction Associations (LCAs) in Alberta and Saskatchewan, BuildWorks Canada hosts and advertises thousands of construction opportunities from the public and private sector annually. 

To help us sustain, improve, and grow BuildWorks, we are seeking an experienced director. The ideal candidate will be trusted to take the lead, use initiative and be highly skilled in business operations and service delivery to build a successful service line that makes winning business easy for the LCA Members. 

The BuildWorks Service Line Director will work closely with the Chief Operating Officers (COO’s) and Executive Directors (ED’s) of the Alberta Local Construction Associations to deliver the Service Plan and Budget, bringing in a new era of success for BuildWorks Canada. 

Objectives of the Role 

This role is responsible and accountable for the BuildWorks Canada Service Line. This includes strategic planning and execution, operational management, contract management, service delivery, risk, and financial management.

 You will be the bridge between the LCAs, the software provider(s) and the users of BuildWorks, optimizing touchpoints and ensuring the users journeys are efficient and effective. 

You will ensure the BuildWorks platform is performing appropriately and delivering the service users want by completing regular analysis (data and feedback) and identifying and addressing gaps as well as opportunities. 

You will work to positively impact user retention results, and in collaboration with the LCAs seek to increase new users (members). You will work closely with the leadership of the LCAs and their staff to deliver the BuildWorks Service. 

Responsibilities 

Service Delivery & Performance 

Strategic planning and execution; implementing performance measures and reporting; change management plans as required; and implementing process improvements to maximize shared outcomes for members and LCAs.

 Operational Management 

Manage the business of BuildWorks Canada, by developing, implementing, and monitoring day-to-day operational systems and processes. 

Contract Management 

Managing all contracts associated with BuildWorks Canada, including the technology platform, revenue from data sales, sponsorship, and advertising. 

Issues Management 

Triage and resolve operational and member issues. 

Risk Management 

Monitor, manage and mitigate risks, bringing forward high-risk items to the attention of the COOs and Executive Directors. 

Financial Management 

Manage the expenses and revenues, seek out ways to further monetize the platform for reinvestment. 

Business Development 

Develop and implement Marketing campaigns, creating awareness and attracting new members; generate new leads, identifying key decision-makers; and monitoring and evaluating industry trends. 

Resource Management 

Develop, implement, and manage resources needed to deliver the BuildWorks service. Working closely with the LCAs to establish and maintain a trusting, inclusive and productive environment. The Director is expected to communicate and update stakeholders regularly. 

Required Skills and Qualifications 

• Bachelor’s Degree, Diploma, or other post secondary education in a related field. 
• Five (5) years of progressive experience in service delivery leadership, business. 
• Unit leadership or general manager role. Software as a Service considered an asset. 
• Demonstrates leadership, intellectual curiosity, and creativity, is results oriented and has strong communication and change management skills. 
• Proven ability to engage effectively with stakeholders at executive level and capacity to coordinate and ensure collaboration across multiple groups. 
• Proven ability to plan and manage operational processes for maximum efficiency and productivity. 
• Proficiency in data analysis, forecasting, and budgeting. 
• Proven ability to plan and manage resources. 
• Demonstrates business acumen and excels at problem solving, critical thinking and decision making, proactive and efficient to pressing issues and challenges, self-starter. 

Additional Skills and Qualifications 

•  Knowledge and experience of bid platforms and plans rooms, and associated deployment projects considered an asset. 
• Knowledge of the construction industry and associated bidding practices. 
• Successful track record in B2B relationships and sales within the construction industry. 
• Fluent in English. 
• Some travel may be required within Alberta. 

Compensation 

• Competitive Salary
• Employee Benefits 
• Potential for performance based bonus

Applications can be submitted to Taryn Barrie tbarrie@tenfoldhr.com

We thank all applicants for their interest; however, only those under consideration will be contacted.