Communication, Negotiation, and Conflict Resolution
For supervisors, project managers, and anyone who must deal effectively and professionally with employees, subtrades, owners, clients, engineers, and employers.
- Improve your written, oral, and negotiating skills and enhance your conflict resolution skills.
- Define a conflict and identify the stages of conflict.
- Appreciate the importance of communication.
- Apply assertiveness techniques to get a point across.
- Deal with difficult people more effectively.
- Recognize what makes an effective negotiator.
- Understand how power can be used or abused in negotiation.
- Determine when to close negotiations.
This course uses interactive elements, scenarios, videos, and quizzes to reinforce learning.
Structure and Workload
This course consists of 9 lessons of approximately 35 minutes duration each, for a total of about 5 hours of self-paced instruction.
Credits/Certificates
A final mark of 100% is required in order to receive a certificate of completion. This course has been accredited by the following programs:
- This course has been accredited by the Canadian Construction Association (CCA) to two (2) credit towards Gold Seal Certification upon successful completion of this course. A final mark of 100% is required in order to receive a certificate of completion.
This course is worth 2 Gold Seal Credits
Accessing your e-learning course:
Please note that course access is not immediate. Once you register for a course, you will receive an email with instructions and a PIN number within 24 - 48 hours of registration. All registrations received after hours will be processed the next business day.
NON - MEMBERS
Please contact Brittaney.down@edmca.com to purchase