Description

INTRODUCTION:

Effective speaking and listening skills are vital components of successful oral communication. Many individuals overlook the distinction between hearing and listening, assuming that speaking is a straightforward task. Contrary to this belief, mastering intelligent communication enhances collaborative relationships and contributes to synergistic team performance, fostering enduring success in both personal and professional spheres.

 DESCRIPTION:

The one-day course represents a transformative journey for participants. It allows them to delve into the intricacies of speaking and listening, honing their abilities in diverse communication situations. Based on extensive research in challenging environments, this workshop concludes with an in-depth exploration of 12 essential listening tools.

 LEARNING OBJECTIVES:

By the workshop's conclusion, participants will:

• Articulate effective speaking and listening techniques, reducing stress and promoting understanding.
• Select optimal tools and techniques for diverse communication scenarios with coworkers, managers, friends, and family.
• Showcase how speaking skills can be a cornerstone for building strong relationships.
• Enumerate and elucidate listening tools, demonstrating their ability to save time, energy, and reduce mistakes.
• Develop a personalized action plan for continual improvement in speaking and listening skills.

FORMAT AND METHODOLOGY:

Engage in practical learning with in-class exercises and follow-up at-home practice assignments. The facilitator employs video analysis, practice sessions, role-playing, and case studies to ensure the workshop's objectives are met.

 Communication Skills Survival Toolkit:

Take home two indispensable documents:

• Quick Reference Sheet: A succinct summary of key workshop messages.
• Communication Toolbox: A curated collection of speaking and listening tools, empowering participants to become master communicators.

 Who Should Attend:

This workshop is tailored for team members, family members, employees, employers, supervisors, assistants, and anyone seeking to enhance their communication skills in various contexts.

COURSE DELIVERY APPROACH

• This One-day course is delivered on-line instructor-Led, live on zoom.
• The sessions are interactive, participants’ contributions are expected and welcomed.
• The day is divided into Sections, varies between an hour to two hours
• Each session includes lecturing c/w examples, learning activities and group discussions.
• Be prepared to share your opinion to enhance common understanding.
• There is a 10-minute break every hour.

COMPUTER SYSTEM NEEDED

• Desktop/laptop is required. Dual monitors are recommended. No phones please.
• A microphone, speaker, and webcam are required.
• Be prepared to share your camera to enhance communication and understanding.
• High speed internet connection is recommended.
• Familiarity with google documents and sheets are recommended.

DELIVERY SCHEDULE

Course start at 8:30 AM and ends at 4:30 PM with one hour lunch break

 WORKSHOP OUTLINE:

Morning Session: Speaking Skills:

• Uncover the complexity of effective speaking.
• Explore the nuances of speaking effectively, including the impact of words and body language.
• Understand different question types and their correct usage.
• Considerations when speaking and speaking non-defensively.
• Twelve speaking skills: A comprehensive exploration.
• Engage in individual and team exercises to reinforce learning.
• Craft a Personal Action Plan for continuous improvement.

 Afternoon Session: Listening Skills:

• Grasp the importance of active listening.
• Distinguish between listening and speaking.
• Explore different levels of listening and identify barriers to effective listening.
• Guidelines for effective listening and twelve active listening skills.
• Differentiate basic and advanced listening skills.
• Participate in individual and team exercises to strengthen learning.
• Develop a Personal Action Plan for ongoing enhancement.