Effective Stakeholders Engagement and Expectation Management

Description

Introduction and workshop description

Managing stakeholder’s expectations and engaging them is not easy, it is one of the most challenging responsibilities for the project manager. It is important to do it right as project success depends on it. Unfortunately, most of the time it is not done right. This workshop will assist you to do it well.

Workshop description

This one-day workshop commences with stakeholder identification tools and techniques; then moves on to an explanation of different tools to conduct stakeholder analysis. The next half-day explains several tools and techniques for stakeholder engagement. The workshop will end with 12 key principles to manage stakeholders’ expectations

How will you benefit from this workshop?

Through your participation in this workshop, you will be able to:

• Identify internal and external stakeholder
• Explain various stakeholder engagement techniques
• List 5 reasons for effective stakeholder engagement
• Apply the stakeholder engagement to a project of your choice
• Produce a communication plan and a reporting system to match stakeholders' needs
• Explain how to ensure stakeholder engagement and satisfaction 

Format and methodology 

This one-day workshop is delivered live online using Zoom platform

The workshop is delivered through lectures, class discussions, individual and group case studies, and exercises. The workshop will help participants to understand the role stakeholders play in any project. They will also learn and practice some of the tools that will help them identify stakeholders and manage their expectations.

Target audience

This workshop is an excellent opportunity for new and intermediate project managers and project team members, who wish to learn more about stakeholders and their impact on project success.

 Computer system requirement:

• Desktop/laptop is required. Dual monitors are recommended. No phones, please.
• Microphone, speaker, and webcam are required.
• High speed internet connection is recommended.

The workshop instructor

Dr. Sami Fahmy is the founder and the president of Performance Excellence Institute, a consulting firm dedicated to teaching the latest and most advanced best practices for Project and Construction Management. Dr. Fahmy is a Civil Engineer by education and a Project Manager by education and training.

• He has 40+ years of PM practical experience covering a wide range of Project Management and technical areas, including 30 years with Public Works and Government Services Canada, where he led and oversaw the training of 150 Project Managers.
• Dr. Fahmy's enthusiasm for teaching makes his workshop a highly informative, interactive, and entertaining experience. He is one of Alberta’s most in-demand construction educators. He has taught workshops (including workshops at the graduate level) for NAIT, the University of Calgary, and the University of Alberta; and he is a retired Global Registered Educational Provider. He is also an Authorized Training Partner (ATP)  with the Project Management Institute (PMI).